To schedule a grooming service with us, please call or text us at 651-757-6858 or email us at topofthevalleypetresort@gmail.com

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Walk in appointments are welcome for select services with an additional surcharge (see service descriptions). Availability and wait times may vary. 

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POLICIES:

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• In order to receive care and services at our facility, we ask that your dog be up to date on their rabies vaccine. Please text a copy of your dog's proof of rabies paperwork to:
  651-757-6858
  Or email a copy to: topofthevalleypetresort@gmail.com.
   

• All prices listed are base prices for each service. Price may be subject to fluctuation based on your pet's individual coat and grooming needs.
   

• A deposit equal to 50% of your pet's base grooming price is required when scheduling an appointment. The remaining balance, including any additional services or charges based on your pet's coat condition or other grooming needs is due at time of pickup.
   

• Cancellations made more than 72 hours prior to your pet's appointment may receive a refund or utilize the deposit to reschedule a new grooming appointment.
   

• Cancellations or rescheduling requests made between 24-72 hours prior to the appointment are not eligible for a refund. We do allow a one-time leniency wherein the deposit may be transferred to a future grooming appointment if the future appointment takes place within the next 90 days.
   

• Cancellations or rescheduling requests made less than 24 hours prior to the appointment, including same-day cancellations, will result in the deposit being forfeited and ineligible for refund. A new, 50% base price deposit will be required in order to schedule another appointment.

 

We understand that true emergencies and extenuating circumstances do occur; any exceptions will be considered individually and made at management's discretion.

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• Please arrive on time for your dogs grooming appointment. Our groomers come in specifically for your dogs scheduled appointment.
   

• We will reach out to you shortly before your dog's service is complete to let you know it is time for pickup. Please arrive to pick up your dog within 30 minutes of their service's completion, or else a $25 late fee will be added to your invoice.
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• We do not accept dogs with fleas

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• If for any reason you are unhappy with the results of your dog's grooming service, please reach out to us within the next 48 hours of the appointment and we will correct any issues free of charge to the best of our ability.

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• If you fail to contact us within the 48-hour timeframe, we are no longer responsible for making changes to your dog's service

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• We do not offer refunds

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• All prices are subject to change​ and are non-negotiable.
   

• We accept cash or card* for payment. We do not accept checks.

• *Card payments are subject to a 3% processing fee ​​​

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​​​DAYCARE + GROOMING

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​If your dog has a scheduled groom and it is convenient for you, you can drop your dog off in the morning, we will groom, care for and house your dog during the day, and you may pick them up in the evening for the additional price of a Doggie Daycare charge (base price $45).  Our daycare hours are between 7am-5pm

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An additional $25 fee will be added on for any dog that is dropped off/picked up outside of our normal business hours. Prior approval is required-- please reach out to us if you cannot make it over within our normal business hours.​​ 

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